Motor Vehicle Industry Board
The Motor Vehicle Industry Board (MVIB) implements the provisions of Chapter 357-C by providing a forum for the regulation of unfair and deceptive practices among motor vehicle manufacturers, distributors and dealers.
Board Members
- Robert A. Marrazzo, Appointment Term: 01/09/25
- Paula M. Hiuser, Appointment Term: 01/09/28
- Donald R. Brabant, Appointment Term: 01/09/28
- Lawrence J. Blaney, Appointment Term: 01/09/25
- David G. Allen, Appointment Term: 01/09/27
- Vacant, Appointment Term: 01/09/23
- Ryan McFarland, Interim Chair, Commissioner of Safety Designee
Contact the Motor Vehicle Industry Board via email at nhmvib@dos.nh.gov or by phone at (603) 271-2486.
About the Board
The Motor Vehicle Industry Board was first established on January 1, 1997 and is administratively attached to the Department of Safety pursuant to RSA 21-G:10. The Commissioner of Safety or his designee is the statutory chairperson of the board.
In addition to the statutory chairperson, the board consists of six members appointed by the Governor and Executive Council for a term of four years.
The board generally meets on the third Thursday of each month on a quarterly basis at the Department of Safety, but meets at other times and locations as necessary. The Board's address is 33 Hazen Drive, Concord, NH 03305. Notice announcing the subject of a Board meeting is posted at the State House and at the Department of Safety, 24 hours prior to the scheduled date, excluding Sundays and Holidays.
Basic Board Functions
The Board's primary function is to conduct hearings and issue written decisions on complaints alleging a violation of RSA 357-C, but the board also issues declaratory rulings, requires the filing of new selling agreements or amendments and adopts rules Mvi 100-200.
Copies of the Board's rules are available upon request to the Board's office at a cost of $5.
Board hearings are administrative in nature and less formal than a courtroom proceeding. Parties are allowed legal representation of their choice at their own expense. All testimony is taken under oath and all oral proceedings are recorded. Parties have a right to appeal an adverse decision to Superior Court.
Related Resources
Meeting Notices
Complaints
Filing a Complaint
All filings, including complaints are accomplished, by first class mail or hand delivery to the board clerk. Electronic transmission via fax or communication by e-mail will not be accepted.
Filings are to be addressed to:
Clerk
Motor Vehicle Industry Board
Department of Safety
33 Hazen Drive
Concord, NH 03305
Filing of a complaint must be accompanied by the $1,500 filing fee in the form of a bank draft made payable to NH Motor Vehicle Industry Board.
Complaints should be as specific as possible and include but not be limited to:
- Names and addresses of all parties involved.
- Citation of statutory sections.
- Description of facts giving rise to the complaint and establish that the complaint was filed within the time period applicable to the statutory section.
- Outcome sought.
- Attached supporting documentation including all applicable sales agreements.
Once the complaint is accepted for filing, parties will be required to attend a pre-hearing conference. All complaints and all other filings in a Board's adjudicative proceeding shall be submitted in the form of an original and eight copies with an additional copy being served directly on the opposing parties. A certificate of service shall appear on each document verifying the opposing party has been served.
Common Complaints
- Warranty charge-backs.
- Incentive and reimbursement program charge-backs.
- Change of dealer's relevant market area.
- Dealership terminations or failure to renew.
- Relocating an existing or new dealer in the relevant market area of another dealer.
- Manufacturer engaging in action which is arbitrary, in bad faith, or unconscionable which causes damage.
